Same-day Certificate Provider
Stuck on a Certificate Provider? We'll do it. By video call. Today.
If you don't know a doctor, solicitor, or someone who's known you for 2+ years, you can't complete your LPA. We can step in — in our professional capacity, the OPG-approved way — and we can do it today.
Who needs this?
- You're stuck on the Certificate Provider section of an LPA — anywhere, any provider.
- You don't have a long-standing professional contact — a doctor, solicitor, or similar.
- You don't have someone who's known you for 2+ years who isn't already named in the LPA.
- Your Certificate Provider dropped out, or won't sign.
What a Certificate Provider actually is, in plain English
A Certificate Provider is the independent person who signs a section of your Lasting Power of Attorney to confirm two things: that you understand what the document does, and that nobody is pressuring you into signing it. That's their whole job.
The law requires one for every LPA. It's a safeguard — for you, and for the attorneys you appoint. Without that signature, the Office of the Public Guardian won't register the document, and it has no legal effect.
If you don't have anyone in your life who fits the rules, that's exactly what a professional Certificate Provider is for. It's not a workaround — it's the role working as intended.
How we do it
Step 1 — today
A private video call
A 15 to 20 minute conversation, one-to-one and in private. We assess capacity, check for any undue influence, and confirm you understand the document. The OPG has explicitly confirmed this conversation can be conducted by video.
Step 2 — by courier
The signed certificate
Under the current paper LPA system, our signature on Section 10 has to be a wet signature on the form. We turn this around by courier within 24 hours. When the digital LPA system goes live, this final paper step disappears — see digital LPAs.
Eligibility and limits
We can act for anyone with apparent capacity who isn't under our employment or a member of our family. That covers the vast majority of people who get stuck.
We can't act if we have a reasonable doubt about capacity. If that happens, we'll tell you why and explain what to do next — usually a referral to a doctor or solicitor for a formal capacity assessment. We won't sign something we're not sure about, and we won't charge you for the call if we can't help.
Request a Certificate Provider
Tell us where you're stuck. We'll confirm we can act and book your video call — often the same day.
